Returns, Refunds, and Cancellation Policy

Welcome to Aiduzia.com! We value your satisfaction and are committed to delivering a smooth and trustworthy shopping experience. Please read the following policy to understand how returns, refunds, and cancellations are handled on our platform.

Return Policy

Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• The product must be unused, in original condition, and must include all tags, labels, and packaging.
• Some products may not be eligible for return or refund, such as perishables, custom-made items, or other non-returnable categories. Product-specific details will be mentioned on the product page.

Return Process

• To initiate a return, log into your Aiduzia account and submit a Return Request under the “My Orders” section.
• Once your return is approved, you will receive step-by-step instructions for returning the item.
• Customers must ensure that the product is securely packed to prevent damage during transit.

Inspection and Confirmation

• Once the returned product is received, our quality team will inspect it to ensure it meets return eligibility.
• After successful verification, the return will be approved, and the refund will be processed within 24 hours of approval.

Refund Policy

Refund Options

• Refunds can be processed to your original payment method or issued as store credit, based on your preference.
• Store credits will be added instantly to your Aiduzia account after confirmation.

Refund Timeline

• For original payment methods, the refunded amount may take 2–5 business days to reflect in your account, depending on your payment provider.

Shipping Charges

• Refunds will exclude shipping charges, except in cases where the return is due to a defective product or an error on our part.

Cancellation Policy

Order Cancellation by Customer

• Orders can be cancelled before they are shipped.
• Submit a cancellation request via the “My Orders” section or by contacting our customer support team.
• Once the order has shipped, cancellations are not allowed—but you may initiate a return if eligible.

Product-Specific Cancellations

• Some products may have cancellation restrictions, especially customized or perishable items. These conditions will be clearly mentioned on the product page.

Refund for Cancellations

• Approved cancellations will be fully refunded to your original payment method or as store credit, as selected.
• Refunds for cancellations will be processed within 24 hours of approval.

Order Cancellation by Aiduzia

• Aiduzia reserves the right to cancel orders due to unforeseen issues like inventory shortages, payment failures, or system errors.
• A full refund will be issued in such cases.

Contact Us

For any assistance or questions related to returns, refunds, or cancellations, please contact our support team:

• 📧 Email: aiduziakids@gmail.com
• 📞 Phone: +91 8336010101
• 🌐 Website: www.aiduzia.com