1. What products do you sell?

We offer a curated selection of kids' clothing, school accessories (bags, bottles, lunch boxes, etc.), and toys — all carefully chosen for quality, safety, and style.

2. Do you deliver across India?

Yes! We deliver to all locations across India using reliable courier partners.

3. How long does shipping take?

We usually ship orders as early as possible, typically within 2-3 business days of order confirmation. Delivery usually takes 5-10 business days depending on your location.

4. How can I track my order?

Once your order is shipped, you can track it directly on our website. Just go to the “My Account” section, click on “Active Orders”, and you’ll find the live tracking link and current status of your package there.

5. Can I cancel or change my order after placing it?

Yes, you can cancel or request changes to your order before it is shipped. Contact our support team immediately at 📞 +91-8336010101 or 📧 aiduziakids@gmail.com.

6. What if I receive a damaged or incorrect product?

We're sorry for the inconvenience! Please contact us within 7 days of receiving the product with a clear photo and your order number. We'll arrange a replacement, return, or refund as per our policy.

7. What is your return and refund policy?

You can return eligible products within 7 days of delivery if they are unused, in original condition, and with tags. Once we receive and inspect the return, a refund or exchange will be processed within 5–10 business days.

8. Are your products safe for children?

Yes, all our products — especially toys and accessories — are sourced from trusted suppliers and meet child-safety standards. If a product has age recommendations, it will be clearly mentioned on the product page.

9. How can I contact customer support?

You can reach us through:

• Phone: +91‑8336010101
• Email: aiduziakids@gmail.com
• Address: Market Road, Near Bus Stand, Kallara, Kerala 695608

10. Do you have a physical store?

As of now, Aiduzia operates online only. Stay tuned for updates on pop-up shops or store launches in the future.